Privacy Policy

Information We Collect

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We may collect information you provide directly, such as your name, email address, and any details you include in a contact form or booking request (for example: genre, word count, timeline, and manuscript status). If you purchase a service or product, we may also collect billing and transaction details through our payment processor.

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We may also collect information automatically when you use our website, such as your IP address, device type, browser type, pages viewed, and general usage data through cookies and similar tools.

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How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support

• Deliver editing, coaching, and related services you request

• Process payments and manage bookings

• Send emails you opted into (newsletters, updates, tips, and service information)

• Improve our website, services, and user experience

• Maintain website security and prevent fraud

• Comply with legal obligations

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Email List and Marketing Messages

If you join our email list, we will send you emails related to writing, editing, updates, and occasional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email. Unsubscribing stops marketing emails, but we may still email you about service-related or transactional matters (such as booking confirmations or important updates).

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Manuscripts and Confidential Content

If you submit a manuscript or excerpts for editing or coaching, we treat that content as confidential. We do not publish, share, or distribute your manuscript without your permission.

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We may share limited information only if:

• You give us written consent

• It is required by law or a valid legal request

• It is necessary to protect our rights, safety, or property

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Payments

Payments are handled through third-party payment processors. We do not store your full credit card information on our servers. Your payment information is processed according to the payment provider’s policies.

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Cookies and Analytics

We may use cookies and similar tools to help the website function properly and to understand how people use the site. Cookies can remember preferences and help measure traffic and performance.

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You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work as intended.

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Sharing Your Information

We do not sell your personal information.

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We may share your information with trusted service providers who help us run the business and website (for example: website hosting, email marketing platforms, payment processors, scheduling/booking tools, and analytics providers). These providers are only permitted to use your information to perform services for us.

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We may also share information if required by law, court order, or legal process.

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Third-Party Links

Our website may include links to third-party websites or platforms (such as social media). We are not responsible for the privacy practices of third-party sites. We recommend reviewing their privacy policies.

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Data Retention

We keep personal information only as long as needed to provide services, maintain records, comply with legal obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it when reasonably possible.

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Your Choices and Rights

Depending on where you live, you may have rights to:

• Request access to the personal information we have about you

• Request corrections to inaccurate information

• Request deletion of your information (with certain legal exceptions)

• Opt out of marketing emails at any time

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To make a request, contact us at anna@storyaidstudio.com.

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Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us so we can remove it.

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Security

We take reasonable steps to protect your information. However, no website or data transmission is 100% secure, and we cannot guarantee absolute security.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change. Your continued use of the website after updates means you accept the revised policy.

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Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact:
Story Aid Studio
Email: anna@storyaidstudio.com